1. Scope
This policy applies to ZOOBILL websites, SaaS products, applications, customer portals, ordering features and related services operated by or for JSV Tech Flux Pvt. Ltd. (“JSV Tech Flux”, “we”, “us” or “our”).
By using ZOOBILL, you acknowledge that information may be processed as described in this policy. Specific products or integrations may have additional notices.
2. Information We Collect
Information you provide
- Name, business name, email address, phone number and contact details.
- Account credentials and profile information.
- Business configuration, store, branch and employee information.
- Support requests, demo enquiries, feedback and other communications.
Information generated through use
- POS transactions, invoices, purchases, inventory, products, customers, suppliers and reports entered into ZOOBILL.
- Login, device, browser, IP address, session and usage information.
- Technical logs used to maintain reliability, security and performance.
3. How We Use Information
We may use information to provide and operate ZOOBILL, create and maintain accounts, process transactions, provide support, respond to enquiries, improve features, maintain security, prevent misuse, communicate service updates and meet applicable legal or contractual obligations.
Where communications or marketing features are enabled, they are intended to operate according to your configuration and applicable requirements.
4. Business & Customer Data
ZOOBILL can contain information that a business enters about its customers, employees, suppliers and transactions. The business using ZOOBILL is generally responsible for determining what data it enters, why it is collected and how it is used.
Where we process such information on behalf of a business customer, we may process it according to the customer’s instructions, our agreement and applicable law.
5. Sharing Information
We may share information with service providers that help us operate ZOOBILL, such as hosting, infrastructure, communications, analytics, payment or support providers. Such providers may access information only as reasonably necessary to perform their services.
We may also disclose information when required by law, legal process, court order, regulatory request, or when reasonably necessary to protect our users, services, rights or security.
6. Payments
Where ZOOBILL uses third-party payment providers, payment processing may occur directly through those providers. We do not intend to store complete payment-card or banking credentials on our own systems unless specifically stated for a particular service.
Payment providers may process information under their own privacy policies and terms.
7. Cookies & Analytics
Our website or services may use cookies, local storage or similar technologies for essential functionality, preferences, security, analytics and performance. You can control cookies through your browser settings where supported.
8. Security
We use reasonable technical and organisational measures intended to protect information against unauthorised access, alteration, disclosure or destruction. No internet-based system can be guaranteed to be completely secure.
Users should keep passwords and access credentials confidential and notify us promptly if they suspect unauthorised access.
9. Retention
We retain information for as long as reasonably necessary to provide the service, maintain business records, resolve disputes, enforce agreements, meet legal obligations and protect our legitimate operational interests. Retention may vary by data type and customer agreement.
10. Your Choices & Rights
Depending on your location, relationship with ZOOBILL and applicable law, you may have rights relating to access, correction, updating, deletion, withdrawal of consent, grievance redressal or other processing choices.
Requests should include enough information for us to identify the relevant account or request. We may need to verify identity before completing certain requests.
11. Third-Party Services & Integrations
ZOOBILL may integrate with services such as payment gateways, messaging platforms, ecommerce systems, tax or accounting services, analytics providers and other third-party tools. Their processing is governed by their own terms and privacy policies.
12. Children's Privacy
ZOOBILL is intended for business and professional use and is not directed to children. If you believe a child has provided personal information to us inappropriately, contact us so we can review the situation.
13. Changes to This Policy
We may update this Privacy Policy when our services, practices or legal requirements change. The latest version will be published on this page with an updated date. Material changes may also be communicated through appropriate service channels.
14. Contact ZOOBILL
For privacy questions, requests or concerns, contact the ZOOBILL team:
ZOOBILL is a product of JSV Tech Flux Pvt. Ltd.