1. Scope
This page applies to the customer-facing Metro India Supermart mobile application, which is powered by ZOOBILL. It describes how you can request deletion of your app account and eligible personal information.
Metro India Supermart is the customer-facing retail service. ZOOBILL provides the technology platform supporting the app. Account-specific requests should be submitted through Metro India Supermart’s verified support channel.
2. How to Request Deletion
You can prepare an account deletion request using the form below or contact Metro India Supermart directly by email or phone.
- Enter your name and the mobile number registered to your app account.
- Confirm that you are the account holder or are authorised to make the request.
- Submit the request by sending the prepared email. Support may contact you to verify ownership.
- Wait for confirmation of the outcome and the expected processing period.
Submit a request
3. Data That May Be Deleted
Subject to verification, applicable law, and any necessary retention requirements, a deletion request may cover:
- Account profile details such as name, registered phone number, and email address, where provided.
- Saved delivery addresses and account preferences.
- Other personal information associated with the account that is no longer required for a lawful purpose.
The exact data that can be deleted depends on how the account and related services have been used.
4. Data Retention
Some records may need to be retained for a period required by applicable law or for legitimate purposes such as accounting, tax compliance, fraud prevention, security, refunds, and dispute resolution.
Where records must be retained, they should be limited to the relevant purpose and handled in accordance with applicable requirements. The support team can explain any applicable limitation where legally permitted.
5. Processing Time
Processing begins after the request has been received and any required identity verification has been completed. Contact support for the expected timeframe and keep any confirmation you receive.
If additional information is required, support may contact you using the details associated with the request.
6. Orders, Invoices & Refunds
Deleting an account may affect access to saved addresses, order history, and app features. Account deletion does not automatically cancel a pending order or resolve a refund, payment dispute, or delivery issue.
Please contact Metro India Supermart about outstanding orders, refunds, or complaints before requesting deletion. Transaction records may be retained where required by law or for legitimate dispute-resolution purposes.
7. Verification & Security
To protect customer accounts, support may ask for reasonable information to verify account ownership. Do not include your password, one-time password (OTP), UPI PIN, card number, or other sensitive payment credentials in your request.
Use only the contact details published on Metro India Supermart’s official website or app.
8. Children’s Privacy
The account deletion process is intended for the person who owns the account or someone authorised to act on their behalf. If you are a parent or legal guardian requesting action concerning a child’s information, contact support and explain the situation without sharing unnecessary sensitive information.
9. Your Choices & Rights
Depending on applicable law and your circumstances, you may have rights relating to access, correction, deletion, or other processing of personal information. Requests may require verification before action is taken.
You may contact support to ask questions about this process or to clarify what information may be deleted or retained.
10. Contact Metro India Supermart Support
For account deletion, privacy questions, pending orders, or request status, contact Metro India Supermart using the details below.
Technology platform: ZOOBILL, a product of JSV Tech Flux Pvt. Ltd.